Business introduction
Why Spitch?
Our differentiators are fast solutions delivery, out-of-the-box products, and advanced toolsets, which allow quick tuning and further development either by Spitch or customers/partners themselves
Mission: Enable AI-driven digital transformation in contact centers
Vision: Spitch empowers businesses around the world to deliver a superior customer and employee experience through our complete omnichannel conversational platform and continuous professional services
Spitch Solutions
AI-based omni-channel self-service
With Spitch solutions, the conversational platform becomes really conversational. Voice is the most natural way of communication. Capability to maintain dialogue in real voice-to-voice mode and follow up on the context dialogue systems takes over more and more of agent’s tasks. Spitch provides an omni-channel solution that supports voice-to-voice conversations......
business needs
view solutionCommunication surveillance suite
Spitch’s audio surveillance suite delivers cost-effective regulatory compliance (MiFID II, etc.) and additional security by seamlessly monitoring external customer & internal staff calls 24/7. Essential features include: call transcription for easy analytics, biometric identification of parties in the call, quick and easy extraction of information for regulators and security, and many more. The multi-lingual, multi-dialect......
business needs
view solutionFraudster detection
Prevention of identity fraud and identification of fraudsters by voice during a real-time contact centre conversation is also facilitated by Spitch solutions, which can check a caller’s voiceprint against a ‘black list’ of known fraudsters....
business needs
view solutionProtocolling customer calls
Automated protocolling of conversations with customers saves up to 50% banking advisors' time required to update CRM records, at the same time improving the completeness and quality of bank's CRM data....
business needs
view solutionReal-time and archive recordings speech analytic
Semantic interpretation, speech analytics, sentiment analysis, and emotion detection are adding specific types of information to verbal exchanges with customers, which can help improve customer retention as well as increase sales based on the analysis of customer service in real time and on archived calls....
business needs
view solutionVideo-based customer onboarding
According to new regulations in some countries banks can verify the identity of a new client not only face-to-face but also using a remote video channel with mandatory call recording. Spitch solutions can be used to enrol the client for subsequent voice biometric verifications during the first conversation as well......
business needs
view solutionVoice biometric identification and verification
Banks are required to identify customers in most customer calls. Traditional knowledge-based identification and verification (asking security questions e.g. the account number, last transaction amount and other details) is not secure enough and annoys clients. Spitch natural language hybrid voice biometrics solution increases customer satisfaction and improves security at the......
business needs
view solutionVoice-driven IVR
The system recognizes call reasons precisely and steers customer calls to the right agents automatically. Agents receive pop-up messages containing the call reason before taking the call. As a result, processing time is reduced by an average of 20%. Customer satisfaction is improved because an agent does not have to......
business needs
view solutionVoice-driven mobile banking
We offer comprehensive voice-driven mobile banking solutions for retail and corporate banking in collaboration with our partners. Hands-free banking with the possibility to seamlessly switch among devices and continue your transactions – this is Spitch's definition of opti-channel / omni-channel banking. This use case is relevant both to compliance with......
