With rising regulatory fines and increasing personal liability for compliance professionals, the requirement to perform and demonstrate supervision of digital communications is at an all time high. Coupled with the need to protect sensitive customer and private data, the cost of surveillance and data exposure failures is simply too high not to invest in effective and complete solutions to keep your organization safe.

Unfortunately, current solutions and approaches for surveillance and supervision struggle with true effectiveness metrics, a high cost of operation, and slow and low ROI because of their many challenges with quality, complete, and timely data as well as fragmented, fragile, and overly bespoke detection:

Common challenges

• Poor quality of data
• Lack of completeness of data
• Delays in timeliness of data
• Fragmented analysis and detection
• Overly bespoke and fragile implementations

The right approach to supervision and surveillance
A unified compliance approach for Digital Communications Governance overcomes this. By starting with quality and highly performant unified data capture at the communication infrastructure layer, including the ability to support all communication modalities across eComms, aComms / voice, and vComms / visual content of all types and then extends with the unified ability to:

• Capture all of that communication data together
• Reconcile all records for completeness
• Apply the right detections to the right modalities and participants
• Route it to the right workflow behavior
• Ease the reviewer effort
• Find the right items for review
• Provide robust reporting with logging, and have the ability to do more than alert with true remediation and response mechanisms in the communication tools themselves, is the Theta Lake solution.