Flex delivers what you need to run an enterprise contact center out-of-the-box. Deploy and customize discrete components to match your exact business needs without deciding between build or buy.

Customization without constraint
Every aspect of the Flex platform is customizable, from call routing to the color of your agent’s desktop UI.

Use ready-made programmable building blocks you can add, remove, or change to craft the contact center that serves your unique business needs.

Reach your customers on any channel they prefer
Support the channels you rely on today, and the ones you’ll need tomorrow.

Add voice, video, and rich messaging using pre-built channel widgets. Allow agents to switch from channel to channel without losing the conversation or context.

Unlock your data to increase agent efficiency
Monitor and manage your contact center in real time.

Flex surfaces critical data to improve agent performance and efficiently distribute tasks across your contact center.