Vizolution
HQ Address
Office Block A, Bay Studios Business Park, Fabian Way, Swansea, SA1 8QB, United Kingdom
Website Address
Business introduction
Vizolution is a hyper-growth CX-Tech company dedicated to helping enterprises make customer experiences effortless
At Vizolution, we give remote journeys the human touch
Our market-leading technology helps enterprises across financial services, utilities and telecoms streamline complex customer journeys into effortless experiences, by replicating the qualities of face-to-face interactions within remote channels. Our solutions give your front-line staff the digital tools to explain products, exchange documentation and collect e-signatures remotely, as if there in-person. This means journeys that used to span multiple steps and channels can be simplified into a single interaction. This improves conversion rates, efficiency and compliance for businesses, and means happier customers. And the beauty of it is that customers don't have to download any software or apps.
Vizolution Solutions
vChat
vChat opens as a pop-up window when a customer clicks on the vChat icon on the website. Both the agent and the customer can engage in a one-on-one dialogue, as well as show, share and electronically sign documents within the session. This functionality enhances a standard web-chat facility and improves......
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vDoc
Customers can access vDoc using any browser on their PC, tablet or mobile device. Using a password, customers can log into their own secure personal portal that allows them to upload, download and electronically sign documents at their own convenience. Automated work flows manage the customer journey, so that documents......
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vScreen
vScreen allows telephony agents and customers to connect via a secure screen-sharing session, accessible on any PC, tablet or mobile. A simple password allows the customer to join a secure vScreen session. Once connected, vScreen facilitates a one-to-one communication allowing agents to show product and compliance information, request electronic signatures......
business needs
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vVid
vVid allows customers and agents to connect using any browser on their PC, tablet or mobile device. Using a password, customers join a secure vVid session, which allows agent and customer to see and speak with each other, as well display product and compliance information and collect electronic signatures. Because vVid......
