The issue
Many institutions in the financial industry seem to be flying blind with regards to their message flows. Automated high-level monitoring of global and all-embracing message flows on a realtime basis, with drill-down facilities wherever and whenever needed, are not the order of the day.

• You would like to know anytime if messages are late, if a queue is building up, if there is a message traffic jam, if there are “non events”, all with a single and simple monitoring GUI providing visual and electronic alerts and automated escalation procedures for any action defined by you … but can’t because the necessary infrastructure is not in place?

• Monitoring infrastructures available today often are cumbersome, more often than not based on batch operations, lacking any visual or electronic alerts, and seldom offering facilities to find out where a defaulted message or jammed message queue is hanging and what the problem is.

• Process flows are often spread across multiple business units both inside and outside the organization and some processes are even outsourced. New business models create the need for new business activity monitoring models.

• SLAs in messaging and business flow management have to be measured against their target levels, but hardly any monitoring applications are in a position to measure the timely behaviour of business flows.

Solution
IPC Incentage Process Cockpit gives you control over automated business processes and service quality. With IPC you know immediately if there is a business transaction blocked or performance is below agreed SLAs anywhere in your IT infrastructure. IPC protects you from reputational and financial risk.