The wealth management industry stands at a crossroads. As client expectations evolve and technology accelerates, firms must rethink how they empower advisers to deliver consistent, personalised, and high-value experiences. The next five to 10 years will be defined by how well firms can futureproof their operations — not just through innovation, but by simplifying the advisory experience and enabling scalable, trusted advice.
At the heart of this transformation lies a critical challenge: adviser workflows. Advisers today are navigating a fragmented digital landscape, burdened by what we call ‘toggle tax’ — the hidden cost of switching between disconnected systems. This inefficiency not only drains productivity but also detracts from what matters most: building strong client relationships and delivering timely, relevant insights.
Setting the scene: the adviser experience in flux
The role of the financial adviser is evolving rapidly. No longer just portfolio managers, advisers are becoming data curators, helping clients navigate an overwhelming volume of market information. The challenge is no longer access to data, but the ability to filter, contextualise, and act on it.
Yet, many advisers are still working across siloed platforms — CRM systems, portfolio tools, market data terminals, and communication apps — that don’t talk to each other. This fragmentation leads to duplicated effort, missed opportunities, and a diminished client experience.
Our research shows that 68 percent of investors value a holistic view of their assets and liabilities, and 33 percent say adviser availability during difficult times adds the greatest value. Advisers need tools that allow them to be present, informed, and responsive — without being bogged down by operational friction.
The case for interoperability and intelligent workflows
To futureproof wealth management, firms must embrace interoperability — the seamless integration of systems, data, and workflows. This means moving beyond point solutions and investing in platforms that support open architecture, standardised communication protocols, and intelligent automation.
Imagine an adviser moving effortlessly from a client record in Salesforce to a portfolio view in LSEG’s Advisor Dashboard, or from a security overview to detailed analytics in LSEG Workspace — without switching contexts or losing data continuity. This is not a distant vision. It’s achievable today.
Key strategies include:
- unifying the adviser experience through consistent, firm-defined workflows;
- breaking down data silos to enhance collaboration and insight generation;
- centralising communication to reduce noise and improve responsiveness; and
- leveraging agentic AI to surface insights, suggest next best actions, and automate routine tasks.
Ready to dive into the report and discover more about LSEG’s showcase? You can read and download the report online here.
Agentic AI: a game-changer for adviser productivity
Artificial Intelligence is reshaping wealth management. From simulating human interaction to enhancing decision-making, AI is enabling advisers to deliver more personalised, timely, and scalable advice.
But the next frontier is agentic AI — systems that act on behalf of the adviser, not just assist them. These intelligent agents can monitor market movements, flag relevant client updates, and even initiate workflows based on predefined triggers. For example, an AI agent might detect a dividend payout and prompt the adviser to allocate incoming funds or suggest reinvestment options.
This shift allows advisers to focus on strategic conversations and relationship-building, while routine tasks are handled seamlessly in the background.
Moreover, agentic AI can help advisers anticipate client needs before they arise. By analysing behavioural patterns, portfolio changes, and market signals, AI can proactively suggest engagement opportunities — whether they’re a check-in call, a portfolio review, or a timely investment idea.
Building trust through consistency and transparency
As technology blurs the lines between digital tools and human advisers, the need for consistent, transparent client experiences becomes paramount. Clients expect the same level of personalisation and responsiveness from their wealth adviser as they do from Netflix or Google.
Firms must ensure that every touchpoint — whether digital or in-person — reflects a unified brand experience. This includes consistent communication styles, visual identity, and advice delivery. Transparency is key: clients must clearly understand the difference between advice, information, and background content.
Consistency also plays a critical role in compliance. Standardised workflows and centralised data help ensure that advisers are operating within regulatory frameworks while still delivering personalised service. This dual focus on trust and efficiency is essential for long-term success.
Scalable advice models for the next generation
The generational shift in wealth is another driving force. Digital-native investors expect self-service options, real-time insights, and personalised recommendations. To meet these expectations, firms must develop scalable advice models that combine human expertise with digital efficiency.
This means enabling the creation and distribution of firm-wide investment views and recommendations through digital channels, while maintaining compliance and personalisation. Advisers can then tailor these insights to individual clients, ensuring relevance and trust.
For example, a firm might use AI to generate a weekly market outlook tailored to different client segments. Advisers can then personalise these insights based on individual goals, risk profiles, and portfolio composition — delivering value at scale without sacrificing quality.
The Path Forward: Empowering Advisers to Do What They Do Best
As the wealth management industry evolves, the imperative is clear: empower advisers to focus on what they do best — building relationships, delivering personalised advice, and guiding clients through complex financial decisions. Achieving this requires a thoughtful approach to technology and workflow design.
The right solutions must be built with the adviser in mind. They should simplify complexity, reduce friction, and enable seamless access to the insights and tools advisers need throughout their day. This means creating environments where data flows freely across systems, where communication is centralised, and where workflows are intuitive and aligned with how advisers actually work.
Solutions should also be agile and adaptable, capable of evolving alongside changing client expectations and regulatory requirements. They must support personalisation at scale, enabling advisers to tailor insights and recommendations without sacrificing consistency or compliance.
Importantly, these tools should not overwhelm advisers with more information — they should curate and contextualise it. Intelligent automation and AI-driven insights can help surface what matters most, suggest timely actions, and eliminate routine tasks, allowing advisers to spend more time engaging with clients and less time navigating systems.
Ultimately, futureproofing wealth management means designing solutions that are not only technologically advanced but also deeply human-centric. By focusing on interoperability, intelligent workflows, and adviser empowerment, firms can create a foundation for long-term success in a rapidly-changing landscape.
Futureproofing Through Empowerment
The future of wealth management isn’t just about technology — it’s about empowering advisers to deliver what clients value most: trust, relevance, and personalised guidance. By minimising toggle tax, embracing interoperability, and leveraging agentic AI, firms can create a future-ready advisory experience that drives growth, loyalty, and differentiation.
The firms that succeed will be those that simplify complexity, scale personalisation, and stay grounded in the core principles of transparency, consistency, and client empowerment.
Interested in reading the Future View Toolkit 2025? You can read and download the report online here.
About the Future View Toolkit 2025
The Future View Toolkit 2025 focuses on the ways in which the wealth management industry across the world is future-proofing itself amid technological change, increasing compliance demands, advanced client expectations, and new operational models.
It features contributions from a total of nine industry participants, all bringing different perspectives to the challenges and opportunities that come with the future-proofing of this sector. Among these are six contributors from technology vendors, who have each contributed a topic-focused Showcase profiling an individal solution.
Our broader Toolkit Report Series covers thematic, geography and wealth manager segment-focused reports, each tasked with delving into the topics and supporting technologies of relevance to help wealth managers of all types better understand how they should bring technology into their business and in which areas.
Next in the series, we are looking at the US Registered Investment Advisor market in our US RIA Toolkit – discover more here.
About The Wealth Mosaic
The Wealth Mosaic is a UK-headquartered online solution provider directory and knowledge resource, focused specifically on the wealth management industry.
For wealth managers, the buy side of our marketplace, The Wealth Mosaic is designed to enable discovery of key solutions, solution providers and knowledge resources by specific business needs.
For solution providers and vendors, the sell side of our marketplace, The Wealth Mosaic exists to support the positioning, exposure and business development needs of these firms in a more complex and demanding market.
For more information, visit: www.thewealthmosaic.com
Discover our latest reports!
- Future View Toolkit 2025 – read here
- UK Toolkit 2025 – read here
- European WealthTech Landscape Report 2025 – read here
- AI Toolkit 2025 – read here
- Client Experience Toolkit 2024 – read here
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