The Classify solution delivers a fast and fully tailored review process for recorded interactions, powered by the most sophisticated artificial intelligence ever developed for this application. By segmenting audio into relevant themes based on natural customer-interviewer dialogue, Classify lets you quickly analyse the precise sections that are relevant to particular compliance, sales, and training priorities.

Many Recordsure clients use Classify to target and flag key risk factors in customer interactions, including disclosures, vulnerability, product terms, charges and attitude to risk. Automated risk analysis allows total visibility across the full-breadth of recorded interactions, making spot-checks a thing of the past. Classify can be seamlessly integrated with most enterprise telephony recording systems.