Recordsure
HQ Address
10 Lower Thames Street, London, EC3R 6EN, United Kingdom
Website Address
Business introduction
Unique speech and document analytics for regulated industries. We turn customer interactions into powerful insights to support compliance, customer care, risk management and sales at scale
Recordsure analytics tools take customer conversations and documentation and deliver valuable insights to drive performance and culture. Cutting-edge technology combines human-level intelligence with machine-powered capability
Our bespoke analytics and automation tools based on Recordsure-built Artificial Intelligence technology record, review and analyse all customer interactions at scale. Whether it’s for everyday monitoring or past business reviews, our tools drive compliance, performance, culture and risk management.
Recordsure doesn’t replace the human decision-maker. But by taking decision-makers straight to the needle in the haystack, they can invest all their time on valuable activity rather than administrative chores. In practice, they should never have to listen to a recording from end to end or read a case file cover to cover ever again.
Recordsure Solutions
Assure
The Assure solution adds a valuable layer of insight onto your recordings. Your assurance teams are given a dashboard view across all recorded customer interactions. Key patterns and trends can be easily identified as they develop, providing critical management intelligence that can shape business decision making. Companies use Recordsure to both......
business needs
view solutionCapture
The Capture solution records face-to-face conversations between customers and your team members with the highest precision on the market. By combining proprietary recording and transcription technologies, all parties have access to the definitive record of what was said in a customer interaction. Recordsure recordings are held long-term in military-grade storage. Our......
business needs
view solutionClassify
The Classify solution delivers a fast and fully tailored review process for recorded interactions, powered by the most sophisticated artificial intelligence ever developed for this application. By segmenting audio into relevant themes based on natural customer-interviewer dialogue, Classify lets you quickly analyse the precise sections that are relevant to particular......
business needs
view solutionRecordsure
Your reputation as an organisation rests on the quality of your customer interactions and the consistency of those conversations with the latest regulations and industry best-practices. Despite growing pressure to provide consistently high customer outcomes, companies constantly struggle to gain visibility on their customer interactions. Current methods are expensive, time-consuming,......
