Challenge
With the advent of digitization, BFSI organizations are increasingly facing issues such as rapidly evolving customer expectations, rising operating costs, and emerging technology-enabled competitors. Undertaking large-scale digital transformation to tackle these challenges often tends to obstruct the day-to-day operations. Also, the lack of in-house digital talent and synchronization between digitization roadmap and strategic business objectives limit the success of such transformation programs.

Solution
Using TCS Tran$form©, BFSI companies can drive revenue growth and establish themselves as leaders in digital domain. With technology-led solutions, a Machine First™ approach, and partnerships with industry-leading vendors of digital platforms, TCS Tran$form© empowers BFSI organizations to offer exponential improvements to customer experiences and harness automation opportunities.

TCS Tran$form© offers a range of capabilities such as:

• Rationalized processes: Facilitates automation across value chain with next-gen cognitive technologies.
• Digital transformation: Ushers in end-to-end digitization using a holistic approach quantifying expected business benefits.
• Improved experience: Enables superior customer experience by bridging engagement gaps using digital levers.
• Business transformation: Reinvents traditional business models by allowing companies to tap into new revenue streams.
• Using TCS Tran$form©, BFSI companies can drive revenue growth and establish themselves as leaders in digital domain.

Benefits
With TCS Tran$form©, BFSI organization can achieve the following benefits:

• Enable hyper-personalized, real-time interactions with customers to drive satisfaction
• Drive quality improvements and minimize interventions by customers to access services
• Use predictive analytics to harness cross-selling and up-selling opportunities   
• Increase employee productivity with simplified business process and integrated workflow
• Access actionable insights from diverse data sources to augment decision-making
• Empower business users with self-service capabilities and robust digital workplace tools  
• Reimagine front- and mid-office operations to facilitate seamless business transactions
• Build close ecosystem partnerships to identify and harness new revenue streams