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Humanizing online customer experience

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The conversational platform for financial services

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Unblu Conversational Platform

The Unblu Conversational Platform enables advisors and customers to engage, converse, browse & collaborate in the same web asset or mobile application simultaneously. Our customers leverage their existing investments in digital channels, increase the number of customer interactions and reduce the total cost of ownership. We provide highly secure engagement and...

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by Unblu
| 01/12/2018 12:00:00

Discover in our new factsheet how in-person customer engagement solutions can help banks to convert and engage customers by increasing their sales through all channels, increasing customer loyalty and getting a higher differentiation

  • Increase sales through all channels. The improvement in customer experience directly impacts brand reputation, which translates into sales.

  • Increase customer loyalty. This is relevant since banks dedicate a lot of resources and efforts to acquire new customers, but sometimes they neglect their current customer. Several studies indicate that companies that invest in Customer Experience retain an average of 89% of their customers, compared to 33% of those that do not.

  • Get a greater differentiation with respect to the competition. In markets with high competition, where differentiation by offer is sometimes complicated, caring for user experience is crucial to increase the perceived quality of the overall service provided.

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