Secure Messenger: provides the ability for an agent and an authenticated visitor to securely exchange messages asynchronously. This extends the session concept to run offline and indefinitely. It has been specially designed for advisory use cases. 

Social Messaging APIs (ex. WhatsApp): the text messaging solution you implement should have the ability to connect with customers via their favorite social messaging applications like WhatsApp, Facebook Messenger, or Apple Business Chat. We make it possible with our connectors and external messaging APIs. 

Video & Audio: this feature allows you to provide a fully personalised experience. The prospect/customer will be able to meet the advisor and talk to him in person just as he would in a bank branch. 

Co-browsing: 

• Embedded co-browsing: join a visitor on your site or application literally in the middle of what he's doing. 
• Universal co-browsing: More flexibility. Participants can navigate together to any site on the web. 
• Document co-browsing: Collaborate and guide through intricate documentation.
• Mobile co-browsing: Collaborate with customers on their mobile devices. Guide them through the banking mobile apps. 
• LiveChat + LiveView: enables users to communicate directly and immediately with agents and support staff. Through Unblu’s chat, customers and agents can share documents, images or whatever they might need. In this context, if the agent needs to know where the customer is exactly, he can activate LiveView. The agent will be faster and better and will understand and resolve the problem in context.

Chatbot API: Combine the best of AI and human. Unblu offers the perfect hybrid experience between an automated chatbot interaction and the reassuring familiarity of human-to-human exchange. 

These are our most common use cases:

• Advice: put your advisors in your customer's pocket.
  Increase the opportunities for customers to engage through tools they use every day. Asynchronous messaging enhances the relationship between your customers and advisors. It provides an unobtrusive, asynchronous, secure manner for providing ongoing advice to clients.
• Transact: compete and close more transactions.
  Increasing the digital touchpoints with your customer will increase the rate of conversion. Unblu allows banks to build on their traditional strengths of knowledge and trust and improve service over their digital channels. Let your customers manage their money in the same way they now shop, socialize, communicate and learn. Provide a seamless customer experience.
• Support/customer care: provide outstanding contextual customer experience.
  Investors judge providers not just against their financial peers, but against technology leaders like Google, Apple or Amazon. A seamless digital experience on par with such leaders results in greater trust and more sales.