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Banca dello Stato implements Unblu Live Chat solution

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The Unblu Conversational Platform enables advisors and customers to engage, converse, browse & collaborate in the same web asset or mobile application simultaneously. Our customers leverage their existing investments in digital channels, increase the number of customer interactions and reduce the total cost of ownership. We provide highly secure engagement and...

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by Unblu
| 03/06/2020 12:00:00

Banca dello Stato is one of the 24 cantonal banks of Switzerland. Founded in 1915, Banca dello Stato has 20 branches across the Ticino region with 408 employees.

In a firm commitment to modernization and constant improvement of customer service, the bank has selected Unblu to offer a better client experience through their online channels. Users of www.bancastato.ch can now start conversations with an agent on the website whenever they need to. 

According to Nicola Andreetta, Responsible for supportoATTIVO of the bank (service that support e-banking and Unblu’s chat users) "thanks to the Unblu platform we can now offer our customers information they need quickly and “live”, improving considerably their experience with the Bank''. 

Unblu, headquartered in Switzerland, is glad to count another cantonal bank among its customers. 75% of Switzerland’s cantonal banks use Unblu for online customer advice and support. 

See original article: https://www.unblu.com/en/company/news/banca-dello-stato-implements-unblu-live-chat-solution/