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Swiss Post implements Live Chat in contact center

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Unblu Conversational Platform

The Unblu Conversational Platform enables advisors and customers to engage, converse, browse & collaborate in the same web asset or mobile application simultaneously. Our customers leverage their existing investments in digital channels, increase the number of customer interactions and reduce the total cost of ownership. We provide highly secure engagement and...

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by Unblu
| 23/09/2020 12:00:00

Basel, September 2020 - Since May 2020, Swiss Post has offered Unblu's Live Chat nationwide to its customers. For Unblu, "having Swiss Post as one of our customers is very important to us as a Swiss company and is a strong endorsement of our software," said Luc Haldimann, CEO of Unblu. "We are looking forward to future cooperation and upcoming projects".

The project started by implementing Unblu’s Live Chat to allow Swiss Post to solve customer problems faster and improve general customer service. Agents can quickly understand the situation and provide active support for customers and website visitors - all in real time. According to Swiss Post "the average handling time is now only a few minutes. 70% of all our inquiries can be answered and dealt with in the chat," says Raphael Tanner, Business Analyst at Swiss Post.

Unblu’s Conversational Platform empowers companies to make every digital conversation meaningful. Through features like video chat, messaging, and co-browsing, advisors can meet and collaborate with clients online, customer service can visually support customers with targeted and efficient support, and prospects can be engaged and guided through a seamless experience to purchase. We are happy to welcome Swiss Post to Unblu.

See original article: https://www.unblu.com/en/company/news/swiss-post-implements-live-chat-contact-center/