Unblu announced today that Swiss Post has acquired a majority stake in the company. Unblu is headquartered in Basel, with subsidiaries in Germany, Bulgaria, the UK, the USA, and Canada. The acquisition of an exceptional team, market-leading technology, and deep domain expertise will boost the Swiss Post's mission of providing trustworthy services in both the physical and digital world.
“Both myself and the entire team are excited to become part of Swiss Post," says Luc Haldimann, founder and CEO of Unblu. "We share the values that have made Swiss Post one of the world's most admired service organizations. Throughout the investment process, we have discovered many synergies, and we are convinced that together we will achieve our vision, to become the world's leading conversational platform in the financial sector and beyond".
“By acquiring a majority stake in Unblu, we are continuing our story in the digital world, but we are also doing what has been part of Swiss Post’s DNA since the very beginning: we are ensuring that information is transported in a confidential and secure manner. As proof of our confidence in the Unblu team and product offering, both Swiss Post and PostFinance have been using Unblu solutions for years to offer a differentiating and high-quality service to our own customers”, explains Nicole Burth, Head of Communication Services and Member of the Executive Management at Swiss Post.
Unblu will continue to operate as an independent company
The Basel-based company, which has subsidiaries in Frankfurt (Germany), Sofia (Bulgaria), London (UK), New York (USA), and Victoria BC (Canada), will become an independent subsidiary of Swiss Post and will continue to operate as an autonomous company after completion of the majority investment. Unblu will continue to serve its clients along the established product roadmap. Significant synergies can be expected as Unblu will tap into the Swiss Posts technology portfolio. Unblu will continue to expand its market footprint both nationally and internationally.
Unblu continues to transform digital client interactions
Unblu’s acquisition is in line with Swiss Post's strategic plan to build out a portfolio of digital solutions for secure customer communication and collaboration. Unblu offers a conversational platform comprising AI, messaging, video communication, document sharing, and real-time collaboration. The platform allows companies to exchange all kinds of information quickly, directly, and securely with their customers, and vice versa. Today, this platform is primarily used by large, international financial and insurance service providers to assist in the transition from the physical to the digital world. Those clients use Unblu for secure customer care, support, and financial advice, typically deeply embedded in their core processes and line of business applications.
Both parties have agreed not to disclose transaction details.
