blog from The Wealth Mosaic

Customization shouldn't come at the cost of efficiency: why advisors need workflows built for them

By Paul Clifford, CEO at STRATxAI Technologies

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by The Wealth Mosaic
| 18/02/2026 13:00:00

An extract from The Wealth Mosaic’s recently published US RIA Toolkit 2026, exploring the challenges and opportunities facing Registered Investment Advisors in the United States.

The wealth management industry has made remarkable progress in recent years toward portfolio personalization. Advisors can now deliver portfolios that reflect individual client values, manage tax exposure, incorporate ESG preferences, and account for concentrated holdings. The shift toward personalization has been widely celebrated, and rightly so.

But there's another side to this story that deserves equal attention – the advisors themselves.

Although the industry has focused intently on customizing portfolios for clients, it has largely overlooked the need to customize technology and workflows for the advisors delivering that personalization.

The result? Advisors are expected to build highly personalized portfolios using tools that create friction, force them to navigate between fragmented systems, and – ironically – increase manual work rather than reduce it.

The swivel chair problem
Walk into most advisory firms today and you'll find a familiar pattern: advisors managing portfolios across multiple disconnected platforms. Research happens in one system. Portfolio construction in another. Model management and rebalancing in a third. Client reporting in a fourth. Each transition requires manual data entry, reconciliation, and context-switching that drains time and introduces risk.

This fragmentation isn't just an inconvenience; it's a fundamental barrier to scale. Advisors who want to deliver personalized portfolios, to client bases that can span hundreds or even thousands of accounts, find themselves spending more time managing technology than managing client relationships. The tools that were supposed to enable customization have, in many cases, become the bottleneck.

For Registered Investment Advisor (RIA) aggregators, advisor networks, and independent RIAs alike, this creates strategic tension. Firms recognize that personalization is table stakes for client acquisition and retention. But delivering it profitably requires operational efficiency that legacy technology simply cannot provide.

Why legacy systems fall short
Most portfolio management platforms were built for a different era, one where standardization was the goal, not the obstacle. These systems excel at managing uniform model portfolios across large client bases. They struggle when asked to handle the complexity of account-level customization, tax overlays, and client-specific constraints at scale.

The limitations manifest themselves in several ways:

  • Rigid workflows that don't adapt to how different advisors or firms actually work. Instead of embedding into existing processes, these platforms demand that advisors conform to pre-defined structures and rigid processes, regardless of whether they fit their business models.
     
  • Fragmented data and analytics that require advisors to manually stitch together insights from multiple sources. Without unified visibility into portfolio construction, risk analytics, and client objectives, advisors are left making decisions with incomplete information.
     
  • Manual model management and rebalancing processes that consume hours of advisor time, particularly as portfolio complexity increases. What should be an automated, rules-based workflow often requires significant human intervention.

The irony is stark: technology designed to improve advisor productivity has, in many cases, reduced it.

Ready to dive into the report and discover more about STRATxAI Technologies’ showcase? You can read and download the report online here.

What advisors actually need
The solution isn't simply more technology. It's better technology, purpose-built around how advisors manage portfolios and what they're trying to achieve.

Modern portfolio management platforms should provide three core capabilities:

Embedded workflows that integrate seamlessly with existing systems. Advisors shouldn't need to abandon their current tech stack or force their team to learn entirely new interfaces. The best solutions are modular, API-first, and designed to slot into existing infrastructure without disruption.

Unified portfolio intelligence that consolidates research, construction, optimization, and monitoring into a single, intuitive interface. Advisors should be able to build customized portfolios, stress-test them against market scenarios, and manage ongoing rebalancing, all within one workflow. The complexity should stay where it belongs – under the hood.

Scalable customization that enables firms to deliver personalized portfolios without linear increases in operational overhead. Whether managing 10 clients or 10,000, the marginal cost and time required per portfolio should approach zero. This is only possible when automation, intelligent algorithms, and streamlined workflows all exist together.

Critically, these capabilities must be delivered through interfaces that advisors actually want to use – clean, intuitive, and streamlined. Institutional-grade analytics are worthless if accessing them requires a PhD in quantitative finance or CFA charter designation.

The emerging solution landscape
A new generation of platforms is addressing these needs by fundamentally rethinking how portfolio management technology should work. Rather than forcing advisors to adapt to rigid systems, these solutions adapt to advisors, offering white-label interfaces, fully customizable integration options, and workflows tailored to specific firm needs.

Some platforms are positioning themselves as core portfolio management infrastructure – the underlying engine that powers customization and optimization across entire advisor networks. Others are building comprehensive operating systems that handle everything from security selection to compliance monitoring. What unites them is a recognition that advisor efficiency and client personalization are not competing priorities. Done correctly, they reinforce each other.

For enterprise RIAs, aggregators, and advisor networks, this shift is particularly significant. These firms need solutions that can be deployed consistently across large advisor bases, often managing hundreds of representatives with varying workflows, while still allowing for firm-level and account-level customization. White-label platforms with robust API infrastructure make this possible, enabling firms to maintain their brand identity and preferred workflows while accessing advanced portfolio management capabilities.

Why this matters now
The stakes are rising. Client expectations around personalization will only intensify as the great wealth transfer materializes and younger, digitally-native investors accumulate wealth. Regulatory complexity continues to grow. Fee compression persists. In this environment, firms that can deliver highly customized portfolios efficiently will have a decisive competitive advantage.

But efficiency alone isn't the goal. Advisors didn't enter this profession to manage technology – they entered it to serve clients. Every hour spent wrestling with fragmented systems or performing manual portfolio tasks is an hour not spent on financial planning, relationship building, or business development.

The firms that recognize this, and invest in technology that genuinely enhances advisor workflows rather than complicating them, will be best positioned to attract and retain both top advisory talent and discerning clients.

Moving forward
The industry's focus on client-side personalization has been essential and overdue. Now it's time to extend that same level of attention to the advisors delivering that personalization. They deserve tools that embed into their workflows, reduce manual processes, and create genuine efficiency, not just the promise of it.

As the wealth management landscape continues to evolve, the winners will be firms that understand a simple truth: customization shouldn't come at the cost of efficiency. With the right technology, advisors can have both.

Interested in reading the US RIA Toolkit 2026? You can read and download the report online here.

About STRATxAI Technologies
STRATxAI serves as the core infrastructure powering model management and portfolio customization for enterprise RIAs, advisor networks, and TAMPs. At the heart of our offering is a proprietary AI engine that processes over 8 billion data points daily – enabling advisors to build, customize and manage model portfolios at scale - without the operational overhead.

For more information, visit www.stratxai.com

About the US RIA Toolkit 2026
The US RIA Toolkit 2026 describes an era of transformation for the RIA ecosystem. Rapid growth, accelerating consolidation, and rising client expectations are converging with advances in technology and artificial intelligence (AI) to reshape how RIAs compete, scale, and serve clients. This report is intended to help RIAs and those serving the segment to navigate this transformation. It highlights real-world technology solutions, implementation strategies, and resources designed specifically for RIAs operating in an increasingly complex environment.

With RIA assets under management at historic highs, private equity activity accelerating, and a growing number of advisors making the jump to the RIA segment every year, competitive differentiation has never been more important. From digital client experience and automation, to AI-driven personalization and cybersecurity, this report explores the tools that can materially improve efficiency, growth, and client satisfaction.

Our broader Toolkit Report Series covers thematic, geography and wealth manager segment-focused reports, each tasked with delving into the topics and supporting technologies of relevance to help wealth managers of all types better understand how they should bring technology into their business and in which areas.

About The Wealth Mosaic
The Wealth Mosaic is a UK-headquartered online solution provider directory and knowledge resource, focused specifically on the wealth management industry.

For wealth managers, the buy side of our marketplace, The Wealth Mosaic is designed to enable discovery of key solutions, solution providers and knowledge resources by specific business needs.

For solution providers and vendors, the sell side of our marketplace, The Wealth Mosaic exists to support the positioning, exposure and business development needs of these firms in a more complex and demanding market.

For more information, visit: www.thewealthmosaic.com

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